Service
Agreements

Avoid unexpected breakdowns and keep your HVAC system running at peak performance with a maintenance plan designed for long-term comfort, reliability, and savings.

🚨 Need Service Now?

Service Agreements in Big Rapids, MI

Protect Your Comfort All Year Long

The best way to avoid costly repairs and unexpected system failures is through regular professional maintenance. Our Service Agreement program is designed to help homeowners maximize system performance while minimizing unexpected repair costs.

Since 1970, Stratz Heating & Cooling has helped homeowners throughout Mecosta County keep their heating and cooling systems operating safely and efficiently year after year.

Routine maintenance allows our technicians to identify potential issues early, improve energy efficiency, and extend equipment lifespan before small problems become major repairs.

No surprises. No neglected equipment. Just proactive care that keeps your home comfortable throughout every season.

Know the Benefits

Why Homeowners Choose
Service Agreements

A maintenance plan provides peace of mind by helping your HVAC system stay reliable throughout the year.

01

Fewer Unexpected Breakdowns

Routine inspections help identify worn or failing components before they cause a complete system failure.

02

Lower Energy Bills

Clean, properly maintained systems operate more efficiently and consume less energy.

03

Longer Equipment Life

Regular maintenance helps reduce wear and tear, allowing your heating and cooling equipment to last longer.

04

Priority Scheduling

Service agreement members receive priority scheduling when repairs or service appointments are needed.

05

Improved Indoor Comfort

Well-maintained systems provide more consistent heating, cooling, and airflow throughout your home.

Savings on Repairs

Many service agreement members enjoy exclusive discounts on eligible repairs and services.

How It Works

Our Service Agreement
Process — Step by Step

You Call

Call our 24/7 line. A real person answers — no automated menus, no voicemail.

We Dispatch

A licensed technician is dispatched — often within 1–2 hours for emergencies in our service area.

We Diagnose

Full system diagnostic — we find the root cause, not just the symptom, using professional tools.

You Approve

We give you an upfront, itemized quote. No work begins until you’ve approved the price in writing.

Enjoy Ongoing Protection

Benefit from improved reliability, priority service, and long-term equipment care.

Real Reviews

What Big Rapids
Homeowners Say

Stratz Heating & Cooling, Inc. place picture
4.9
Based on 757 reviews
powered by Google
Melissa DeNiel profile picture
Melissa DeNiel
1 week ago
My furnace went out on a Sunday morning. Nick was great. He got here within a few hours. Found the problem and was able to fix it within an hour.! STRATZ Has always been very, very helpful!
Shelly Culbert profile picture
Shelly Culbert
1 week ago
Caleb did a great repair for our air conditioner. He communicated the problem well and was efficient.
vicki olson profile picture
vicki olson
2 weeks ago
My technician (Reese) did an excellent job finding the source of the issue and had it resolved it quickly. Reese is very knowledgeable!
Robert Teeter profile picture
Robert Teeter
2 weeks ago
Stratz designed and installed our original heating & AC system in our new house 17 years ago. It is a high-efficiency 3-zone system, and we have been extremely pleased with it. In addition, we have used Stratz every year for our annual inspections and check-ups, as well as the occasional repair and replacement. All of Stratz's technicians are very knowledgeable and experienced, and have always been very friendly and courteous. I wholeheartedly recommend Stratz without any reservations to anyone looking for a high quality professional heating and AC service.
Jeff Wildey profile picture
Jeff Wildey
4 months ago
Stratz is the BEST!! Fixed my furnace in no time flat. Reece was a professional to the core and had us warm on a cold winter day in no time. Excellent job!!! Love these guys!
Carol Telford profile picture
Carol Telford
4 months ago
Caleb was my technician. He replaced my blower on my furnance. He was kind enough to come back and explain the blower furnance noise after installation.

Not knowing other prices, i have nohing to compare the expense to.

I surely appreciated them, for it was a very cold night.
Nancy Padilla profile picture
Nancy Padilla
4 months ago
We had a leak in our on demand water heater at our cottage. We found it on our arrival after being gone for several weeks. Called them, Nick came within a half hour. Got it evaluated, turned hot water off and put a plan for replacement - this was a Friday afternoon. Got a call on Monday with our options, Tuesday afternoon Chad and his assistants were there. The install was great. Very professional, left everything clean and neat, answered all my husbands questions. Awesome job to all of you. Highly recommend!
Olya Duzey profile picture
Olya Duzey
6 months ago
We were very pleased with the responsiveness and quality of the work of the team at Stratz.
Reece was available to help with a furnace that decided to misbehave over the Christmas holidays. He let us know in advance of his arrival, diagnosed and fixed the problem quickly, and was courteous and professional throughout.
We had a similar good experience with Jacob in November on another problem. He was also thoroughly professional, courteous and helpful.
Highly recommend both technicians and the team at Stratz.
Gabrielle Bays profile picture
Gabrielle Bays
7 months ago
Caleb was awesome. He came the same day I called and although he had already put in a full day he stayed as long as it took. Not only did he fix a problem that has been ongoing for several years he was attentive, professional and very personable. My exceptionally shy grandson took to him; repeatedly watching and talking to him, not usually done with ANY stranger. Caleb is special. I know who to call now and will look into maintenance plans. Thanks for all you do.
What is included in a service agreement?

Coverage varies by plan but typically includes scheduled maintenance visits, system inspections, performance checks, and member benefits such as priority service and repair discounts.

Most agreements include seasonal maintenance visits for both heating and cooling equipment to ensure year-round performance.

Yes. Members typically receive priority scheduling when service calls are needed.

Regular maintenance often helps identify small issues early, reducing the likelihood of major repairs.

Many homeowners find that maintenance plans provide valuable protection, improved reliability, and long-term savings.

Common Questions

Service Agreements
FAQ

Whether your Service Agreements won’t turn on, is short cycling, making strange noises, or running but not heating, our technicians carry the diagnostic tools and parts to get most furnaces running in a single visit. We work on every major brand — gas, oil, and electric — and we never recommend a replacement unless it’s genuinely your best option. No upselling. No unnecessary parts. Just honest diagnosis, quality repairs, and a system that works the way it should.

While You’re Here

Explore Our
Other Services

Commercial HVAC

Keep your business comfortable, efficient, and operational with professional commercial HVAC services.

Extended Warranties

Protect your HVAC investment long after the manufacturer warranty expires.

Preventive Maintenance

Regular HVAC maintenance helps prevent unexpected breakdowns, improve energy efficiency.

Indoor Air Quality Specialists

The air inside your home can contain dust, allergens, pet dander, mold spores, and other pollutants.

Upgrade or Replacement

When repairs become frequent and energy bills continue to rise.

New Installation

Whether you're replacing outdated equipment or installing a system in a newly constructed home.

Ready When You Are 

Keep Your HVAC System,
Running Its Best All Year Long

Join our Service Agreement program and enjoy the confidence that comes from professional maintenance, priority service, and long-term system protection.